How to Make a Complaint to the Competition Bureau Regarding Deceptive Business Practices If you, or one of your customers has a complaint about a deceptive business practice which may violate the:
You should know that the Competition Bureau Information Centre’s role is to answer questions, record complaints and direct calls. What Happens After You Make a Complaint? For complaints under the Competition Act, the information will be examined to determine whether a formal inquiry should be commenced. All inquiries are conducted in private. If an inquiry is opened, the Bureau may contact other customers or competitors to obtain more information. During the inquiry stage, Bureau staff may use many tools at their disposal to determine the facts of the situation. They can apply for authorization from a court to search premises, examine or seize records, and question witnesses under oath. Bureau staff have formal powers of inspection under these Acts, as well as a variety of remedial powers to address issues of non-conformity. In appropriate cases, criminal matters under any of the four statutes may be referred to the Attorney General for possible prosecution before the criminal courts. The Competition Bureau can be reached at: 50 Victoria Street or go to their website at: https://strategis.ic.gc.ca/sc_mrksv/competit/complaint/form.html and complete the online complaint form. |